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© 2019 Dimundi. Proudly created by Diana Jesus

SHIPPING AND RETURNS

Shipping policy

‣ When you have placed your order I will start working on your item from scratch.

 

‣ Expect 1-3 business days for small items, like head chains to be completed and 1-2 weeks for larger items, like hats. Dresses and costumes will take around 1-4 months to be completed.

‣ I will ship your order within 1-3 business days after clear payment. 

‣ All orders will be sent by Registered Mail that includes a tracking number. When your order has been marked as shipped you will receive a notification and the tracking number will be included in it.

‣ Delivery time will take around 2-3 business days to Portugal, 3-7 business days to Europe and 7-20 business days to the rest of the world due to some occasions.

Return and exchange policy

I gladly accept returns, please contact me within 3 days of delivery and ship items back within 7 days of delivery.

I don't accept exchanges or cancellations, but please contact me if you have any problems with your order.

The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective. I can't accept returns for:

‣ Custom or personalized orders

‣ Perishable products (like food or flowers)

‣ Digital downloads

‣ Intimate items (for health/hygiene reasons)

‣ Items on sale

Returns and exchange details

‣ I accept refunds if the item is returned in good conditions. 

‣ Buyers have five days of delivery to return their item! Please understand that I will only proceed with the refund when the item arrives first at my shop. 

‣ Return shipping costs will be responsibility of the buyer.